GoldenVoice FAQ

Why can’t I find an event on the website?

How do I buy tickets?

How do I purchase accessible seating?

What time zone is used for the show time and on sale time?

How do I subscribe/unsubscribe to a concert calendar for events in my area?

I am looking for employment information, where can I find it?

How can I meet the band?

How do I contact the band for a donation, charity, or special circumstance inquiries?

How do I get directions to the show?

The show is this week and I don’t have my tickets, I’ve lost them, or they’ve been damaged. What can I do?

What happens if my event is cancelled or postponed?

Where can I find a seating chart?


Why can’t I find an event on the website?

Below are a few reasons or suggestions to help you with your search.

How do I buy tickets?


How do I purchase accessible seating?

Accessible seating is available for sale through the official ticketing company for the event. Instructions vary by ticketing company.

Ticketmaster: visit http://www.ticketmaster.com/h/a_seating.html
Tickets.com: call (888) 397-3100

What time zone is used for the show time and on sale time?

All dates and times are local.

How do I subscribe/unsubscribe to a concert calendar for events in my area?

Subscribe

Click here to subscribe to receive email alerts for Presales, Special Offers, and Events in your area.

Unsubscribe

You may unsubscribe from this service at any time by editing your profile here (http://http://pages.lv.enewsaxs.com/GV_Unsubscribe/), or clicking the unsubscribe link at the bottom of the concert calendar you receive.

I am looking for employment information, where can I find it?

Goldenvoice only accepts resumes submitted through our corporate website located at:
http://aegworldwide.teamworkonline.com/teamwork/jobs/default.cfm. A current listing of available job openings can be found on this page.

How can I meet the band?

Only the artist record company, artist management, or artist fan club grant backstage access or meet n’ greet opportunities. Goldenvoice does not handle artist access.

How do I contact the band for a donation, charity, or special circumstance inquiries?

Goldenvoice is unfortunately not able to grant or forward requests for donations, charity tickets, or request for special circumstances such as private meet n’ greets with or on behalf any band or festival. We suggest you contact that band directly through their official website, MySpace page, or Fan Club online, or contacting their Agent, Publicist, or Manager directly. Goldenvoice regrets we do not have the ability to help locate contact information for each band due to the large volume of shows offered.

How do I get directions to the show?

Directions for most shows can be found on the building’s official site. Each event detail page shows the building name as a hyperlink to that building’s official website. Directions may also be available on the official ticketing company's website for the specific event.

The show is this week and I don’t have my tickets, I’ve lost them, or they’ve been damaged. What can I do?

Tickets Haven’t Arrived

Please call the ticketing company for the event if you have not received your tickets within 3 days prior to the event. They have information to track your order and recommend a solution. Various buildings use different ticketing systems of which the two most popular are:

Tickets Are Lost or Damaged

Please call the ticketing company for the event directly regarding lost or damaged tickets. They have information to track your order and recommend a solution.

For tickets purchased through Artist Fan Club or another organization you should contact that organization directly for information.

What happens if my event is cancelled or postponed?

Please call the ticketing company for the cancelled or postponed event to receive a refund or exchange for that event.

Check your confirmation email for the name of the ticketing company through which your tickets were purchased.

Several buildings operate their own ticketing system. If the event is not on Ticketmaster or Tickets.com, please visit the specific building website for information.

Where can I find a seating chart?

Seating charts for most shows can be found on the building’s official site. Each event detail page shows the building name as a hyperlink to that building’s official website. Not all building websites will have a seating chart. Contact the individual building for this information. Seating charts may also be available on the official ticketing company's website for the specific event.